Make Your Logs Work for You

The days of logging in to servers and manually viewing log files are over. SolarWinds® Papertrail™ aggregates logs from applications, devices, and platforms to a central location.

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FEATURED TECHNOLOGY

Troubleshoot Fast and Enjoy It

SolarWinds® Papertrail™ provides cloud-based log management that seamlessly aggregates logs from applications, servers, network devices, services, platforms, and much more.

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FEATURED CAPABILITIES

Aggregate and Search Any Log

SolarWinds® Papertrail™ provides lightning-fast search, live tail, flexible system groups, team-wide access, and integration with popular communications platforms like PagerDuty and Slack to help you quickly track down customer problems, debug app requests, or troubleshoot slow database queries.

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FEATURED LANGUAGES

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APM Integration Feature List

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Built for Collaboration Feature List

For Engineers, By Engineers

Retiring SSL 3.0

Posted by telliott on

Summary On Friday, June 12, 2015, Papertrail will remove support for the outdated security protocol SSL 3.0, which was released in 1996 and has since been superseded by TLS. TLS is automatically used by nearly all modern loggers that can send encrypted log messages, so for the vast majority of customers this change will have…
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Papertrail joins SolarWinds and accelerates growth

Posted by telliott on

On behalf of all of us at Papertrail, I’m thrilled to announce that Papertrail is now part of SolarWinds. Read more here. As I said in the announcement, joining the SolarWinds family gives us more resources to make Papertrail better and to do so faster. As a first example, SolarWinds helped Papertrail acquire the domain…
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New search alerts dashboard

Posted by telliott on

Search alerts are my favorite feature of Papertrail. Almost every organization considers at least one subset of logs worthy of human attention, whether as a daily summary or an instant notification. That’s precisely why alerts exist. We’ve released a number of improvements to how alerts are managed. Below are a few of our favorites.
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DNS Outage on Monday, December 1, 2014

Posted by telliott on

Summary Most DNS requests for papertrailapp.com timed out for 6 hours, affecting many Web visitors and a small number of log senders. The outage was absolutely unacceptable. Personally and on behalf of Papertrail, I’m sorry. Although the outage was caused by a DDoS against our DNS service provider, it’s our problem. We’re implementing complete DNS…
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Hide Searches from Dashboard

Posted by telliott on

Two small but meaningful tweaks make Papertrail’s Dashboard slightly more flexible. Hide alert-oriented searches Have lots of searches, some of which are mostly to generate alerts? It’s now possible to omit those searches from the Dashboard. To hide a search, scroll to it on the Dashboard. Click its edit icon and un-check “Show search on…
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Announcing remote_syslog2: aggregate text log files with one dependency-free binary

Posted by telliott on

We’re pleased to announce a new daemon for transmitting log messagesfrom text log files to Papertrail: remote_syslog2. remote_syslog2 replaces its predecessor, remote_syslog, and provides 2 major improvements:
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10 Minute Alert Frequency

Posted by telliott on

Papertrail now offers a fourth time frequency for search alerts: every 10 minutes. 10 minutes is short enough for many operational problems, yet long enough to capture multiple occurrences of many problems. 10 minutes fits 2 common situations particularly well: Time-sensitive problems which check for a certain numer of occurrences (using Papertrail’s minimum alert threshold).…
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OpenSSL ‘Heartbleed’ vulnerability summary

Posted by telliott on

A vulnerability in OpenSSL called CVE-2014-0160 (nicknamed “Heartbleed”) was publicly announced on Monday, April 7. Papertrail: Patched the HTTPS endpoint serving papertrailapp.com on Monday at 3:30 PM UTC-7 (see status blog). Verified that our TLS-encrypted log endpoint is not vulnerable to the exploit. Changed https://papertrailapp.com/ to use a new TLS certificate at 5:00 PM UTC-7. This certificate…
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New Account Usage Overview

Posted by telliott on

The new account usage page gives an overview of total log transfer over the past month and the senders with the highest volume. Find it linked from your account’s plan usage section. Use these new graphs to see things about your usage that was previously unavailable. For example: Top senders: Spot the senders logging the…
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More consistent service intervals and 16/25 GB pricing

Posted by telliott on

We’ve made 3 minor changes to make Papertrail’s service easier to understand and more predictable: The free plan now measures usage the same way as all other plans, which is from one day of a month (such as the 13th) to the same day in the following calendar month. Details are below. Existing plans with…
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